What should I do if the device can’t be charged?

Please check if the charger can work normally, and if the charger is abnormal or can’t output a 5V voltage, resulting in a failure to charge the device.

Please check if the charging cable is normal or whether there is any grime attached to the USB port, change another cable for test.

Please check if the LED indicator on the device is normal during charging, please refer to User Manual.

If the device hasn’t been charged when it’s not used or “low battery” for a long time, the battery will be over discharged and damaged, and the battery can’t be recovered after charging for 10-15 minutes, please unplug the charging cable.

Please charge with recommended adaptor and charging cable from a reputable company.

What should I do if my device  "low battery"?

Please charge the battery when the capacity of the battery is too low to provide a normal working voltage for the device. This is a normal phenomenon. It is recommended to charge for about 1.5 hours.

If this problem occurs when using high power, check whether the battery is a high-rate battery. Because if the battery rate is not enough, low power will occur.

The internal component or circuit board is damaged due to the entry of water, leakage or dropping the device, causing the system to exhibit abnormalities.

When not in use for a long time, please turn the device off. It is recommended to charge the device at least once a week.

Attention for the device

Please keep away from flammable and explosive materials.

Please keep away from water or other liquids.

Please do not store with hard objects to avoid scratching of the product.

Please do not disassemble the product without authorization.

Collaboration

 Please share your social media account to us, and our service team will forward to our promotional team, if we willing to start collabration with you, our PM will contact you.